Games people play.
I should have handed him a deck of cards and said “if you are gonna play games with me, I’d rather you use these”. He had about 5 teeth missing and near as I could tell, had never been a patient at Chick pharmacy. Mr Dental Disaster had brought in a bottle of insulin and said he wanted to “exchange” it. “Exchange it for what?” I asked. “Another bottle, this one leaked out.” He claimed he had JUST bought it and all of the insulin leaked out. He also claimed he had called somebody here and they told him to bring it back. There were several things wrong with this scenario: 1) nobody sold anybody any insulin that day. 2) any returns need to be discussed with the Chick and nobody called me about any insulin return, 3) I have NEVER seen any bottle of insulin “leak” and 4) the rubber stopper looked dirty as if it had been entered several times with a needle. He had a receipt in the bag he brought it but it was for $4.95. (clearly not for the insulin purchase)and he “couldn’t find” the insulin box.
I declined to exchange it.
A few days prior a lady brought in a bottle of tylenol chewables. SHE wanted to exchange it also. Her claim was that she JUST bought it and it was nothing but powder. I opened it up and it certainly was powder. BUT again, there were a few inconsistencies with this story. 1) the bottle looked as though it had been in somebody’s purse for a LONG time. The cap was dirty and the label was worn. 2) the exp date on the container was 5-2010. In theory, if she “just” bought it, the exp dates would be similar. Our shelf product was already into 2011, and lastly, she had no box (for somebody who “just” bought it). Again, I declined to exchange the product, but since it was an OTC item, I deferred to the store manager. Since he didn’t come back and ask about it, I can only assume he declined also.
Do I look gullible and stupid? Do I appear to have the IQ of a stone? Come on people. I can see right thru these scams. You bring me dirty worn out product and try to tell me its new but defective, I am gonna call you on it. I realize there are some businesses that will take back anything no questions asked. There is a legendary story that one major luxury clothing store refunded some person for some tire chains. (they dont carry tire chains). While I doubt the validity of that story, it does serve to remind us that if you give somebody an inch they will a mile…with a smile.
Pharmacy chick’s company isn’t quite that gullible, and in recent days had become a little more conservative about their returns. I understand that we need to be accountable for what we sell. We do NOT need to have blind eyes to getting ripped off.
And, I didn’t.
Tags: pharmacy life, scams | |