Some daily weirdness
Every day brings its own interesting quirks and quibbles. Some are head-shakers, and others just make you wish certain customers would crawl back under the rock they emerged from.
1. Script from ER> Symbicort 250/50. From the get go, somebody has no clue. I call the Urgent Care clinic and actually get Dr on the phone. Apparently he knew nothing of what he was prescribing because ” Thats what she said she was on”. He said to have patient figure out what she was on, give her that, and let him know. She swears its Symbicort.. We finally had to resort to “what color is the box you used?” She said red… I said, “thats not one of the options… Blue or Green? blank stare…
2. customer calls us and wants us to fill some simvastatin for her. We discover she had never had it here. She said she got it mail order and wants to know if we can fill it. We say sure, we can transfer it from mail order…but NO, she doesn’t want us to transfer it….just fill it. Must be the slow class.. We think we are moving in the right direction when things get weirder.. ” Can you check my chart to see if I am supposed to be on simvastatin anymore?” Um, we dont have your chart records Ma’am. This is the pharmacy. Call your physician..” Do you have his phone number?” Sure, what is his name? “I dont know, dont you have it on your chart?”
moving on…
We get a script for Suboxone. 12mg for 1 week, 16mg the next then back to 12mg.. (!?!) We call for clarification and the nurse says “we wondered if we would get a question about that”. yea well thanks for helping the pharmacy out by NOT clarifiying anything, thereby making us call. Turns out the patient is having some procedure that week and may need MORE suboxone. How about not getting hooked on narcotics in the first place.?
” Do you deliver?” No we dont have a delivery service “well do you suppose one of your underlings would like to make a quick $20 by delivering my prescriptions?” um, not likely and I am sure they appreciated being thought of as “underlings”.(thought but not said)
RING RING… ” do you have 480 OxyContin 80mg?” Not in a million years.
“What do you mean I have to take Generic Effexor now??” State welfare doesnt’ pay for brand anymore now that there is a generic. “what a ripoff”.. (free is free, I fail to feel a lot of compassion right now)
But the winner of the day goes to :
“Do you have Lovenox 150″ (we affirm that we do). ” OMG! you do??? I have called every pharmacy in town and nobody has it and I gotta have it today! wow!. can’t believe my luck…(we fill the rx..and ring it up…cash rx) “Oh thats too much money…do you price match?”
I need a beverage…
Tags: customer interactions, customers, personal life | |