Today’s most interesting phone call
Ring Ring:
Pharmacy Chick Pharmacy, Tech extraordinare, speaking.
Yea, I want to transfer all my prescriptions.
Ok, from where to here?
No, from your pharmacy somewhere else. (shit, who did we piss off now?)
Ok, what is your name?
Penelope Prudewater
Hmmm, I dont have such a person. P.R.U.D.E…? (never heard of her…)
Of course you do, I fill all my stuff there.
What is your date of birth?
(gives date of birth) Still no match Ms Prudewater.
(getting pissed-makes some very disparaging, and rather lengthy remarks about the treatment she received at the hands of a pharmacist last week….yada yada yada and THIS is an example of why she is going to transfer all her rx.)
Do you have a prescription number I can look up?
yes, it’s 9876543.
Um, That isn’t one of our numbers. Now we are getting somewhere, she doesn’t know where she is calling…
Of course it is!
All of ours begin with 8, What store do you think you are calling?
Wilting pines store?
No, maam, we are the Lakeside location, about 15 miles away.
Oh, never mind…click.
Tags: customer issues, Just another day in paradise, pharmacy life | |