Patience…patients!
Ya know, the Pharmacy Chick may be getting old, and maybe 22 in the biz has made me take a lot less crap than I used to, and perhaps those few strands of grey hair popping out of my scalp is allowing me to get away with more crap than I should. For all intents and purposes, some jerk could have caused trouble for me if he went to the store manager, cuz I talked back. But, he deserved it.
Don isn’t known for his kindness or patience. How his wife puts up with him is beyond me. My intern went to find the rx he wanted for his wife and it wasn’t ready. It needed to be checked, as she had called in her refill only an hour or so before. She told him it needed to be checked and then asked if this was the only rx he wanted or if she had more than one.. Instead of listening to what the intern asked, he just kept shouting his wife’s name. “MABEL JONES!” “MABEL JONES!” “I want Mabel Jones’s prescription!” He’s not hard of hearing, he is just a horse’s arse.
I had enough. I walked over and said “Hey, lets be friends!, she is trying to find out if this is the only one you wanted.” “You haven’t given us enough time to finish her order, and if you go home with one bottle and you were supposed to have two, you’ll have to come back and then you’ll really be mad!”
He bellowed “Well I dont feel very much like being nice today”. I wasn’t backing down “Well, thats pretty clear , but you are gonna have to be if you want us to help you”.
Ya know what? I really don’t care how crappy the economy is, I don’t care if your underwear is in a bunch, if you lost your best friend, or even if the Dr just said you have 6 months to live. I am sick and tired of people being rude to those of us trying to help them. I know I have written about this before, but there needs to be an end to the culture of RUDENESS that has invaded every cell of our being. We watch TV shows and people are rude, we see the news and people are rude. I see rudeness in checkstands, in restaurants, on the streets, in traffic, everywhere… People think their crappy circumstances gives them the right to play the victim and allows them carte blanche to be nasty to other people. Guess what? It doesn’t! Whether it be the waiter serving you drinks at the corner bistro, the technician changing your oil, or the pharmacist filling your prescription: Cool your jets! The last time I checked, the earth did not revolve around your sorry butt and nobody died and left you Heaven and Earth to bow at your command.
Is this a side effect of our urban lifestyle? When I go home to my small midwestern town, I feel like I am washing off a dirty film of city grime off my psyche. People behave different.
I couldn’t sit there and let this guy berate my intern. She hadn’t done anything less than try to make sure he had exactly what he wanted.
Service doesn’t mean slave.
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