The Pharmacy Chick

Comment by Jaded Rx Intern

January 13, 2009 @ 8:17 pm

Oh Chick, this was a good chuckle story. Gotta wish there were more Kellys in the world…

Comment by VaTech

January 16, 2009 @ 7:49 pm

you’ve graced me with a giggle and a nod in agreement. We have a customer like that..and they are an absolute pain in my side.

Just a few examples: He approached my pharamcist to complain that while he was going through his wife’s stools, he noticed the capsule had not dissolved…and why would we give her something like that? I give my pharmacist credit, I would have had to walk away at “my wife’s stools” That’s just the beginning.

He came in 2 weeks ago, and had a new prescription for 7 bottles of Humulin N insulin. The manufacturer recently changed the packaging and our shipment was delayed, so we offered him a partial fill to tide him over (i.e. one bottle of insulin until the order 2 days later) he agreed, asked when the rest would be ready…said he’d be in the very next day and left. it came in the next day, I filled it myself, we put it in the fridge…and he didn’t come back until today. 2 weeks?? so i saw him coming just as you saw yours coming, and I started to redo the fill and told him it would be maybe 5 minutes, because i had to put the fill back due to insurance rules. i don’t know how it is with you, but for us, it’s insurance fraud after 7 days if the claim is not processed with a sale of the rx. we’ve explained this to him countless times. he responded with “it’s not my fault i had to come back, it’s yours..so it should be ready” i told him that try as i might, I don’t argue with federal law, and that we’d get it asap. my pharmacist and I finished it in 3.5 minutes flat and i returned with the bagged insulin and he just goes “now..i wouldn’t have had a problem with this if it had been my fault…but it’s yours” so I calmly repeated the policy, and mentioned that we had filled it the very next day as promised, and I was sorry…but did an emergency come up that he couldn’t return? He responded by reaching over, patting me on the head and calling me a “good girl”

yes..and he whistles at me and calls to me like a dog if I do not come to the register right away. I have never felt so insulted as I did when he patted me on the head. i finished with a smile and he called me “good girl” one more time and said he’d see me next month.

So yea…the world needs more kellys…and less of the snide, sarcastic, “fill it now, i have places to be”