The Pharmacy Chick

Comment by pharmacyintern2010

November 29, 2008 @ 9:50 pm

I hate it when I get people calling on the phone asking to speak to a pharmacist and I let them know that I am an intern and that I might be able to help and ask what is their problem. You have to figure I get something where the “patient” only wants to speak to the pharmacist, of course what the patient is doing is calling in refills, with the Rx numbers in hand. I really do hate calls like that especially when its days where everyone else is tied up with ringing people out, a long line at the drop off area, and we are swamped filling the scripts while waiting on hold with a doctor’s office or insurance company.

Comment by Pharmacy Mike

November 30, 2008 @ 5:55 pm

Know what’s a little sad? I’m pretty sure that I would actually get more job satisfaction from showing a clueless customer to the ear wax removal kits than I would dosing gentamicin or otherwise helping a medical team.

Customers are usually very appreciative when you take the extra 10 seconds to step out of the pharmacy and show them to the product. In addition, I’ve found that once standing in front of the product, they tend to ask me some follow-up questions regarding why they’re looking to use that particular product.

Honestly, I just like being helpful to people… or at least trying to.

Of course, this sometimes can be a pain in the ass when I’m really busy, and I have to stop every 30 seconds to help someone pick out an OTC product. I figure it’s my way of staying in shape while at work. I run from the computer to the aisle, to the computer, to the safe, to the register, back to the aisle. I think someone in poor shape might actually get tired trying to follow me around when I work.

Comment by steve

December 11, 2008 @ 3:29 pm

As a technician, it is frustrating to have the Pharmacists time wasted by requests like this. Makes us technicians feel even less worthy, and even more like “glorified cashiers”