Comments on: Minor annoyances: AQ Annoyance Quotient http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/ Flying the Coop in Retail Fri, 21 Nov 2008 16:36:30 +0000 http://wordpress.org/?v=2.6 By: LB http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-3526 LB Sat, 09 Aug 2008 21:18:01 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-3526 I work for one of the chains that has the gift card coupons for new/transferred rx's AND the $4 generic list... My #1 AQ is when people have transferred their rx so many times they can't even remember which pharmacy has the current rx. They bring in the bottle from pharmacy X, so I call there, nope its been transferred to Y, so I call there, nope its been transferred to Z.. So then I tell the patient, YOU find it and I will transfer it, I don't have time to go on a fishing trip so we can lose money filling a $4 generic PLUS give you a $10 gift card and then transfer your rx out again next month and repeat the cycle. My #2 AQ is when patients walk up with their rx's and give them to you one by one and tell you what everything is... Oh this one is Dyazide, its for blood pressure, this one is Nizoral, its an fungus shampoo... I want to scream "JUST GIVE THEM TO ME, I WENT TO SCHOOL FOR THIS AND I DISPENSE THESE 50 TIMES A DAY. I DO NOT NEED A PHARMACOLOGY CLASS FROM YOU!!" AQ #3. Yes, I am pregnant. It is none of your business and I do not want to share any personal details about it with you. I don't want to tell you my due date, what I am having, what we are going to name the baby, etc. You are someone who annoys me most of the time why would I want to share my greatest joys with you? I get these questions at least 250 times a day. I will gladly fill your rx's quickly and accurately, just keep all pregnancy comments AND YOUR HANDS to yourself. I almost punched someone who leaned over the counter and rubbed my stomach!! WHY ON EARTH WOULD YOU THINK IT'S OK TO RUB MY STOMACH??? #4. the patients who wait until Saturday afternoon at 4:30 pm to come in for a refill when they have no refills left on the rx, which it clearly states on the bottle. Then they get mad at you because you won't page the doctor for a refill of their Singulair, birth control, etc. So you explain that it's not an "emergency" so we won't page for that and we will gladly fax the doctor and wait to hear back on Monday, but that's not good enough and they storm out of the pharmacy and call corporate on you and give them only half the story by saying that you refused to fill their rx. I work for one of the chains that has the gift card coupons for new/transferred rx’s AND the $4 generic list… My #1 AQ is when people have transferred their rx so many times they can’t even remember which pharmacy has the current rx. They bring in the bottle from pharmacy X, so I call there, nope its been transferred to Y, so I call there, nope its been transferred to Z.. So then I tell the patient, YOU find it and I will transfer it, I don’t have time to go on a fishing trip so we can lose money filling a $4 generic PLUS give you a $10 gift card and then transfer your rx out again next month and repeat the cycle.

My #2 AQ is when patients walk up with their rx’s and give them to you one by one and tell you what everything is… Oh this one is Dyazide, its for blood pressure, this one is Nizoral, its an fungus shampoo… I want to scream “JUST GIVE THEM TO ME, I WENT TO SCHOOL FOR THIS AND I DISPENSE THESE 50 TIMES A DAY. I DO NOT NEED A PHARMACOLOGY CLASS FROM YOU!!”

AQ #3. Yes, I am pregnant. It is none of your business and I do not want to share any personal details about it with you. I don’t want to tell you my due date, what I am having, what we are going to name the baby, etc. You are someone who annoys me most of the time why would I want to share my greatest joys with you? I get these questions at least 250 times a day. I will gladly fill your rx’s quickly and accurately, just keep all pregnancy comments AND YOUR HANDS to yourself. I almost punched someone who leaned over the counter and rubbed my stomach!! WHY ON EARTH WOULD YOU THINK IT’S OK TO RUB MY STOMACH???

#4. the patients who wait until Saturday afternoon at 4:30 pm to come in for a refill when they have no refills left on the rx, which it clearly states on the bottle. Then they get mad at you because you won’t page the doctor for a refill of their Singulair, birth control, etc. So you explain that it’s not an “emergency” so we won’t page for that and we will gladly fax the doctor and wait to hear back on Monday, but that’s not good enough and they storm out of the pharmacy and call corporate on you and give them only half the story by saying that you refused to fill their rx.

]]> By: Lois, RPH http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1876 Lois, RPH Sun, 22 Jun 2008 14:38:48 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1876 I've just got to add one more --- it's 5 minutes to closing. Everyone's tired, the technician is itching to close down the register. Customer wanders in and says he needs a refill of insulin because "I just realized I'm out." I grit my teeth and bang it into the computer. Customer's next question: "HOW LONG WILL THAT TAKE?" I’ve just got to add one more — it’s 5 minutes to closing. Everyone’s tired, the technician is itching to close down the register. Customer wanders in and says he needs a refill of insulin because “I just realized I’m out.” I grit my teeth and bang it into the computer. Customer’s next question: “HOW LONG WILL THAT TAKE?”

]]> By: pharmacychick http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1865 pharmacychick Sat, 21 Jun 2008 23:28:50 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1865 Lois, To add to the recruiter story: Most wont tell you what that "great opportunity" is except in vague terms. I wanna know where it is, and who it is and they often won't tell you. Well, then to He** with you. I am not going to apply for a job unless I have some idea what it is. Quit wasting my time. Lois, To add to the recruiter story: Most wont tell you what that “great opportunity” is except in vague terms. I wanna know where it is, and who it is and they often won’t tell you. Well, then to He** with you. I am not going to apply for a job unless I have some idea what it is. Quit wasting my time.

]]> By: Lois, RPH http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1856 Lois, RPH Sat, 21 Jun 2008 16:46:54 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1856 Yes, yes, and yes to your entire list. Lately I've been getting calls at work from pharmacy recruiters wanting to tell me about a 'great opportunity.' What in the world makes them think I've got time to stand and chat with them ???? For some reason this really skyrockets my AQ too. Yes, yes, and yes to your entire list. Lately I’ve been getting calls at work from pharmacy recruiters wanting to tell me about a ‘great opportunity.’ What in the world makes them think I’ve got time to stand and chat with them ???? For some reason this really skyrockets my AQ too.

]]> By: Ariel http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1855 Ariel Sat, 21 Jun 2008 16:25:04 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1855 My AQ goes overboard when I ask if generic is ok and the patient wants to know the price on insurance for both, brand and generic. Not only did I have to take the time to do this but I also had to pay the insurance 3 times to submit the claim. I work in an affluent part of town and I have many patients who demand brand name only. They also like to get angry with me when the brand name is out of stock (as in I haven't filled it in 2+ years) or is no longer made (as if I have some control). My AQ goes overboard when I ask if generic is ok and the patient wants to know the price on insurance for both, brand and generic. Not only did I have to take the time to do this but I also had to pay the insurance 3 times to submit the claim. I work in an affluent part of town and I have many patients who demand brand name only. They also like to get angry with me when the brand name is out of stock (as in I haven’t filled it in 2+ years) or is no longer made (as if I have some control).

]]> By: pharmacychick http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1854 pharmacychick Sat, 21 Jun 2008 15:51:37 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1854 Intern, I will elaborate soon. Pharmacy chick Intern,
I will elaborate soon.

Pharmacy chick

]]> By: The Intern http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1836 The Intern Fri, 20 Jun 2008 03:05:25 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1836 Yes, Pharmacy Chick, please elaborate on that point about price matching/price checking. I want to know what you think about it. I know that where I work we do it sometimes in order to help someone seriously in need to give them the lowest price we can without our district manager breathing down our neck (we are required to document the name of the other pharmacy we are price matching). But at times, it is just plain annoying and seems a bit undignified. Please elaborate. Yes, Pharmacy Chick, please elaborate on that point about price matching/price checking. I want to know what you think about it. I know that where I work we do it sometimes in order to help someone seriously in need to give them the lowest price we can without our district manager breathing down our neck (we are required to document the name of the other pharmacy we are price matching). But at times, it is just plain annoying and seems a bit undignified. Please elaborate.

]]> By: The Ole' Apothecary http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1835 The Ole' Apothecary Fri, 20 Jun 2008 01:34:24 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1835 Never, in all my years as a prescription CUSTOMER, have I ever plopped an empty prescription vial onto the pharmacy counter and requested a refill. I have been at the other end of that indifferent approach for so long that I have always respected the pharmacy's need for fair warning, and, if refillable, my prescription request gets no let than 12 hours' notice to be processed,and usually 24. Also, I always use the automated refill system, so they get one less telephone call. Never, in all my years as a prescription CUSTOMER, have I ever plopped an empty prescription vial onto the pharmacy counter and requested a refill. I have been at the other end of that indifferent approach for so long that I have always respected the pharmacy’s need for fair warning, and, if refillable, my prescription request gets no let than 12 hours’ notice to be processed,and usually 24. Also, I always use the automated refill system, so they get one less telephone call.

]]> By: CPhT http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1834 CPhT Fri, 20 Jun 2008 01:14:53 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1834 Pharmacy Chick, #6, part 2 is totally my biggest pet peeve. I work for the Chain Without Generics list, and when someone breezes in with their new/transfer coupon (hit #1 to my personal AQ), demands to wait while we call Big Grocery Chain Who Keeps Us On Hold For 30 Minutes (#2 on my AQ), then breezily announces when we begin to ring them up that they want a $4 generic (#3!!), I tell them it's the coupon or the generic price, and they can't have it both ways. When people come in off the street and ask me if we do $4 generics, I tell them no. If they are a regular who asks if we'll match, I consider if they are a good customer or just a regular for their Soma that no other pharmacy will fill for them. If they are truly good, nice regulars, I'll relent. But my AQ goes over the radar with those people who think just because Walmart and those other big stores have $4 generics, that we obviously do, too. Pharmacy Chick,

#6, part 2 is totally my biggest pet peeve. I work for the Chain Without Generics list, and when someone breezes in with their new/transfer coupon (hit #1 to my personal AQ), demands to wait while we call Big Grocery Chain Who Keeps Us On Hold For 30 Minutes (#2 on my AQ), then breezily announces when we begin to ring them up that they want a $4 generic (#3!!), I tell them it’s the coupon or the generic price, and they can’t have it both ways. When people come in off the street and ask me if we do $4 generics, I tell them no. If they are a regular who asks if we’ll match, I consider if they are a good customer or just a regular for their Soma that no other pharmacy will fill for them. If they are truly good, nice regulars, I’ll relent. But my AQ goes over the radar with those people who think just because Walmart and those other big stores have $4 generics, that we obviously do, too.

]]> By: Scargosun http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1827 Scargosun Thu, 19 Jun 2008 19:55:44 +0000 http://pharmacychick.blogpharm.com/2008/06/18/minor-annoyances-aq-annoyance-quotient/#comment-1827 How about the "All you are doing is putting pills in the same bottle and giving it back to me. Whay does it take SOOO long?" customer. *Smak* How about the “All you are doing is putting pills in the same bottle and giving it back to me. Whay does it take SOOO long?” customer.

*Smak*

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