Weird Conversations for Wednesday
Sometimes conversations defy explainations: we had 3 today…
Number 1.
Customer craining her neck over the pharmacy counter to Tech: “Can you tell me which window I drop off a prescription?”
Tech-pointing “At that window where by the sign that says ‘drop off prescriptions here’.
Customer: “Sorry, I’m from Seattle.”
Me thinking to myself ..what? last time I was there, they read and speak English in Washington state….but then again, all that rain might mold the mind…who knows?
Then, later in the day a woman approaches the counter and asks: ” Can you tell me where the room fresheners are? I looked by the toilet paper and its not there”
Me, again thinking to myself I suppose there could be some rationale to that reasoning..you need toilet paper while you are stinking up a room, hence the need for room freshening..
Then lastly, this lady’s daughter asks for a vaccination for her mother. Mother doesn’t have her insurance card but she says she has Medicare-D, but doesn’t know which plan. She wants to know how much. I tell her the cash price and the nightmare begins. “But she has insurance.” Bring me the card and I can tell you exactly what it will be. “Can you estimate it for us?” No, every plan is different and will depend on deductibles and copays” Can you look up somebody who has a similar plan and tell us THEIR price?” what!? um no, that would be impossible on several levels including the fact that your mother doesnt’ know what plan she has. “She has Medicare D” Medicare D is a generic term for a thousand different plans. “So you have no idea what she has to pay?” That is correct.
I have to admit that in 22 years of practice I have never had anybody ask me to look up somebody “similar” before!
I am glad I have the next two days off…
Tags: customers, pharmacy life | |