The Pharmacy Chick

There are several constants in the world. The earth spins on its axis at a certain rate, the sun rises in the East and sets in the West, and Pharmacy Chick has to call some pissed off customer after every vacation. This time it was two…

Over the years I am less and less inclined to make apologies for things not my fault. Call it callousness if you will, but I spend enough time apologizing for stuff that my staff IS responsible for, that I am not going to make ammends for stuff that is NOT our fault.

Person #1- brought in a prescription for Anotherazepam #90 for 1/2 q 6 hours. This plan limits to 30 days so the pharmacist “took it upon herself” (quote of customer) to adjust the quantity to 60. It was completely appropriate given 1) insurance audits are unpleasant and 2) the last time the patient got the med was 4 months ago. She took some exception to this adjustment made a bit of a stink. I didn’t fall for it and I didn’t make apologies. If the doctor writes a certain sig, then we are obligated to submit a days supply that is consistent with it. Bite me. (ok, I left that out of the conversation). He had his dr change the sig so he would get the other 30 and had the pharmacist rebill. (So what are you whining about again?–YOUR dr screws up and its my fault? Bite me again!)

Person #2 ordered a refill that needed Dr’s auth. He came in later and Dr hadn’t called back. In fact, this is ongoing with his Dr, and he knows it. This time, with relief pharmacist around, he decided to bring out his bad behavior. It was “unacceptable” to have to wait 2 days for a refill .A couple of days later he told my partner that he is transferring his prescriptions elsewhere.

Personally, I agree– it IS unacceptable to wait that long, but until somebody elects Pharmacy Chick as dictator-for-life then that’s how it goes.

So here’s the deal–Don’t threaten to transfer prescriptions–it is not gonna work with me. I don’t care. I will make the same amount of money whether or not I have to put up with you. I am not going to grovel–its not my nature. Its a free country, you can go wherever you want, and I am ok with that. For every one I lose, I’ll just bring one in that’s pissed at their previous pharmacy. I call it the revolving door: In and Out. See ya around sometime.

Tags: customers, insurance, pharmacy life, ranting | |