T.A.P, I thought of you today
I had to laugh today. If you read blogs, The Angry Pharmacist www.theangrypharmacist.com wrote a blog about doing other people’s work, specifically regarding people who bring issues to HIM that really belong to the mail order pharmacy (read: competitor) from whence it came. Its rather colorful, if you know what I mean.
She approached me with a paper bag that she emptied on my counter. It contained a lancing device and a box of lancets. I knew her as the chauffeur for a family member who filled prescriptions at my store regularly. In fact, I believed that the stuff she deposited on my counter was for this family member. She didn’t know how to remove the lance from this device. It had been the lancing device for her brother and he had used the same lancet (!?!?) for years. Oh gag, I really didnt’ need to know that. He gifted it to her for some reason and she wanted to remove the old lancet and replace it with her own. She presented me the box of lancets. I flipped it over. It had a pharmacy label from Big Box Pharmacy up the street. All I said was “You got this at Big Box??”. I immediately thought of TAP’s blog. Her pregnant pause said it all. “yes”, she said.
I pulled the old lancet cartridge out, showed her how to put the new one in and sent her on her way. She was happy and I knew I had fodder for another blog post. Here’s hoping she replaces that lancet more than once per decade.
TAP, I tip my cap to you. Pharmacy Chick understands.
Tags: competitors, customers, ranting | |