Why is it that….?
The people who have the most time on their hands choose to bug me when its the busiest?–you know who they are–Joe Retiree-Flyfisherman has to call you at 9:30 am on Monday morning to order is 6 rx’s and Oh, can I pick them up at noon?
Every phone call that comes in at 2 minutes before closing are never simple? (don’t you just want to let them ring?)
Nobody ever loses their HCTZ?
the complexity of the problem I have to solve is inversely proportional to the amount of time I am allotted to fix it??
“quick questions” never are?
“help desks” never do?
“customer service” only serves their companies and not their customers?
an audit will never find an UNDER payment?
customers will beat you bloody if you short them a pill but will never call you if you toss in that extra 1 pill just to see if they notice??
the phone rings and customers flock to the counter just as the first bite of food enters your mouth?
GOT any more??
Tags: customers, employees, insurance, pharmacy life | |